Service Quality Excellence program
Companies qualified by Qualide Service Quality Excellence program, complies with high standards values on service delivery to customers.
Service quality excellence refers to the delivery of consistently high-quality service that meets or exceeds the expectations of customers and it is an important factor in building customer trust and loyalty, increasing customer satisfaction, and improving the bottom line.
To achieve service quality excellence requires a customer-centric approach, continuous improvement, and the effective use of technology.
Qualide Service Quality Excellence program qualification
is achieved through a combination of factors:
Understanding customer needs and expectations:
The business must have a clear understanding of what its customers want and expect from its services.
Training and empowering employees:
Employees must be trained to provide high-quality service and given the authority to resolve issues and make decisions.
Continuous improvement:
The business should continually monitor its service delivery and make improvements as needed to ensure that it is meeting or exceeding customer expectations.
Consistency:
Service quality excellence requires consistent service delivery across all touchpoints, whether it is in-person, online, or over the phone.
Use of technology:
Technology can be used to enhance the customer experience and improve service quality, such as through automated customer service systems, chatbots, or personalized online portals.
